| Click on one of the topics
below for more information: |
| CUSTOMER SERVICE |
| ORDER STATUS |
| GUARANTEE & RETURN POLICY |
| PAYMENT
OPTIONS |
| PRIVACY & SECURITY |
| CONCORDE COLLECTION CATALOG |
| ABOUT
THE JEWELRY |
| SHIPPING
TIME |
| SHIPPING
OUTSIDE THE UNITED STATES |
| SHIPPING,
HANDLING & SALES TAX |
| SHIPPING
METHOD |
| USING
THE WEBSITE |
| RING
SIZE |
| CONTACTING
THE CONCORDE COLLECTION |
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CUSTOMER
SERVICE |
FOR ALL ORDER STATUS & SHIPPING QUESTIONS:
You can find information about the status of your order submitted online, by phone, or by mail by using our ORDER STATUS LOOKUP.
You may also use our EMAIL INQUIRY FORM to contact customer service.
The toll free number for
The Concorde Collection is:
1-800-276-8429
Our customer service staff is available 24 hours a day, 7 days a week to answer
specific questions you may have about our jewelry, billing and payment options,
and shipping.
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ORDER STATUS |
To check the status of your Concorde Collection order please click on the link below.
ORDER STATUS LOOKUP
Please note: If you have recently submitted your order online, it may take 48 to 72 hours to appear. You will need your order# and your billing zip code to use this form. |
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GUARANTEE & RETURN POLICY |
If you are not satisfied for any reason, The Concorde Collection has a sixty-day guarantee during which time you may return or exchange your jewelry.
You can return your jewelry in its original and unworn condition within 60 days for a refund or exchange. (Shipping and handling fees are not refunded).
For an exchange, indicate on the invoice what you wish to exchange the jewelry for. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement jewelry. Be sure to include the jewelry item name, number, and price. It is very important to include your daytime phone number in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear or alteration.
Please indicate a reason for your return on the invoice that was included with the shipment of jewelry. Your feedback is very important to us!
Place all the original packaging in the return box, including your jewelry, box or pouch, and a copy of the invoice.
We recommend using Delivery Confirmation to track the delivery status of your package and you must apply postage to the returned package.
Mailing Address for returns:
The Concorde Collection
P.O. Box 8017
Aston, PA 19014
Please call us at 800-276-8429 or use our EMAIL INQUIRY FORM to contact us with any questions. |
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PAYMENT
OPTIONS |
The Concorde Collection currently accepts credit card payment by VISA and MasterCard. If you prefer to pay by check or money order or would rather not order online, please download our PRINTABLE ORDER FORM which you can mail in with your payment.
To assist in completing the form it is helpful to add the items you wish to purchase to your Shopping Cart. The cart will display the item information needed to fill out the form. |
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PRIVACY & SECURITY |
| www.ConcordeCollection.com is a Geotrust secured site. All information sent to this site during the SSL session is encrypted, protecting against disclosure to third parties. |
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 CONCORDE COLLECTION CATALOG
Please Click on the link below to download a copy of the latest Concorde Collection Catalog:
DOWNLOAD CONCORDE COLLECTION CATALOG
Customers who have ordered from the Concorde Collection are added to our mailing list and receive mailings of selected items on a seasonal basis usually in the early Fall and Spring. All of our available items can be viewed on the website. |
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ABOUT THE JEWELRY |
| We will be adding physical
dimension information for all the items in the collection to our website in the
near future. In the meantime, if you need this information, please call
customer service. |
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SHIPPING TIME |
The normal shipping time
for our Concorde Collection Jewelry is one to two weeks. However, on
occasion we do experience shortages of some items, especially rings in certain
sizes. Our handcrafted pieces can only be produced in limited quantities. Although
we try to anticipate demand, if an item becomes backordered, delivery could take
up to 6 or 8 weeks.
If you must have your order shipped by a certain date, it is recommended that
you telephone our customer service staff. They will have the most current information
on availability of specific items. It is not our policy to send a notification
if an item becomes backordered. |
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SHIPPING OUTSIDE THE UNITED STATES |
| We are sorry but at this
time we only ship to addresses in the United States. |
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SHIPPING,
HANDLING AND SALES TAX |
Shipping and handling is $4.95 per item up to four items. For orders with five or more items, the maximum shipping & handling charge is $19.80.
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1 |
2 |
3 |
4 or more |
|
$ 4.95 |
$ 9.90 |
$14.85 |
$19.80 |
Pennsylvania residents will have 6% sales tax added to their order. |
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SHIPPING METHOD |
The Concorde Collection
Jewelry is shipped via First Class US Mail.
 |
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USING THE WEBSITE |
While you are browsing
the Concorde Collection, you may freely add or remove items from your shopping
cart. No order is processed until after you have reviewed your order on
the "Check Out" page, and you choose to submit the order. Once
you submit the order you will see the "Order Confirmation" page, indicating
your order has been placed.
If you think you have submitted something incorrectly or are not sure if it went
through, please email technical support using our EMAIL INQUIRY FORM
You may log in and register with the Concorde Collection, even if you decide
not to make a purchase. You will be asked to choose a password so you can
sign in at a future date and continue shopping without having to re-enter your
personal information. All information is kept secure and confidential.
If you wish to be removed from our customer list send an email using our EMAIL INQUIRY FORM
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RING SIZE |
Please select a ring size
when adding a ring to your shopping cart. Ring orders cannot be processed
without a ring size specified. Concorde Collection rings are available in Women's sizes 5-10.and men's sizes 8-14 (Half sizes not available).
If you forget to select a size when you select an item, you will see the words "Please
Select a Size" in your shopping cart instead of a ring size number. If
this happens, check the "Remove" box next to the item in your Shopping
Cart, return to the item page (if you forgot where you found the item you can
use the search page) and add it to your cart again with your ring size selected.
PRINTABLE RING SIZE CHART
Be sure to print the PDF file actual size (page scaling should be "none").
If you already submitted your order without a ring size selected, just send an
email with the desired ring size using our EMAIL INQUIRY FORM |
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CONTACTING THE CONCORDE COLLECTION |
For ALL questions about
the status of an existing order submitted by mail or online please use our ORDER STATUS LOOKUP.
You will need your order# and your billing zip code to use this form.
Concorde Collection Customer Service:
1-800-276-8429 (Toll Free)
The mailing address is:
THE CONCORDE COLLECTION
P.O. Box 8017
Aston, PA 19014
For all questions pertaining to use of the Concorde Collection Website or if you believe you have submitted an order on the website that has errors in it or is a duplicate, please use our EMAIL INQUIRY FORM to ensure that your email is not mistakenly blocked as spam.
The page titled "Order Confirmation" is displayed after you have submitted your order. You may wish to print this page for your records. You will also receive a confirmation email. It is helpful to have this information available when contacting customer service. |
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